Terms and conditions

Last updated: 01.10.2026

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://schlossakademie.com website (the "Service") operated by Schlossakademie ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Schlossakademie.

Schlossakademie has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Schlossakademie shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Application and deadlines

The deadline for accepting applications is 30 days before the masterclass start date, if not stated otherwise on a particular masterclass webpage. Applications can be accepted after the deadline if there are still places available. In case when a masterclass capacity is limited, participants might be asked to go through a selection process by sending a video recording. The final decision will be made by the professor.

The piano accompanist is provided by Schlossakademie at no extra cost if needed.

The certificate of participation can be issued to each participant upon request.

The course services and benefits, such as amount of individual lessons received etc. are listed on each course's details page and apply to the corresponding course only.

Payment

The course fee, as well as accommodation costs (if accommodation is requested), must be paid by transferring the full amount to the bank account provided in the confirmation e-mail from Schlossakademie upon completing the application form.

Your participation and accommodation is not confirmed until the payment is completed.

The bank transfer must be free of charge for the beneficiary ("OUR").

The course cost includes the non-refundable application processing fee of 49 EUR.

Changes, cancellations and refund

Each course fee includes a non-refundable application fee of EUR 49, which covers the administrative costs of processing the application.

If a participant cancels their registration, refunds will be issued according to the following schedule:

  • More than 4 calendar months before the course start date – 100% of the remaining course fee will be refunded.
  • Between 4 and 3 calendar months before the course start date – 75% of the remaining course fee will be refunded.
  • Between 3 and 2 calendar months before the course start date – 50% of the remaining course fee will be refunded.
  • Between 2 and 1 calendar month before the course start date – 25% of the remaining course fee will be refunded.
  • Less than 1 calendar month before the course start date – no refund of the course fee is possible.

Changes initiated by Schlossakademie

Schloss Akademie reserves the right to reschedule a course, change the venue to another Academy location within Europe, replace the accompanist, or make other necessary organisational adjustments due to circumstances beyond our reasonable control, including, but not limited to:

  • illness or unavailability of the professor;
  • travel disruptions;
  • force majeure;
  • safety considerations;
  • or other unforeseen circumstances.

In such cases, participants will be offered one of the following options:

  • transfer their registration to the new course date;
  • transfer their course fee to another Schloss Akademie masterclass;
  • receive an equivalent replacement course if applicable.

These changes do not constitute grounds for a refund of the course fee.

Professor Changes

If a professor is unable to teach for reasons beyond the Academy’s control, Schloss Akademie reserves the right to:

  • appoint an equivalent professor,
  • reschedule the course,
  • or transfer the participant to a future course with the originally announced professor.

Courses with pre-selection

For courses requiring pre-selection (this will be denoted on the course page), applicants must submit all requested materials (including a YouTube recording and CV, where applicable) no later than one month before the course begins.

Applications may be declined if the required materials are not received within the specified deadline.

Online Lessons

If an online lesson needs to be cancelled by the student, written notice together with valid supporting documentation (for example, a medical certificate) must be submitted at least 24 hours before the scheduled lesson. Otherwise, the lesson will be considered completed and cannot be refunded or rescheduled.

Course Cancellation by Schloss Akademie

If Schlossakademie cancels a course and no suitable alternative date or replacement course can be offered, participants will receive a full refund of all refundable course fees.

Accommodation and Travel

Schloss Akademie is not responsible for travel arrangements, accommodation booked independently by participants, or any related expenses.

The Academy does not reimburse:

  • flights,
  • train tickets,
  • visa expenses,
  • hotel reservations,
  • or any other travel-related costs.

Participants are therefore strongly advised to purchase flexible or refundable travel tickets and accommodation whenever possible.

Refund Processing

Approved refunds are generally processed within 60 working days after written confirmation of the cancellation request.

 

Pictures, audio and video

By applying to our masterclasses, the participant authorizes Schlossakademie to make video and/or audio recordings, to take pictures, to transmit by radio or TV broadcast any of his/her lessons, rehearsals, or concerts, organized either by Schlossakademie or by selected third-party organizations or individuals. In particular, the participant surrenders to Schlossakademie all the rights of said video and/or audio recordings and pictures for any use that might be relevant to the Schlossakademie's activity. Schlossakademie reserves the right to use all pictures, audio, and video recordings for promotional purposes, or to release the audio and/or video recordings for demonstrational or promotional purposes.

Governing law and changes

Completing the application process implies full acceptance of these terms of participation. These Terms shall be governed and construed in accordance with the laws of Germany, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Personal consulting from the Academy on promotion and personal consultations - 350 EUR per hour

Contact us

If you have any questions about these Terms, please .